CUSTOMER CARE

Returns and refunds

Contact us within 30 days of delivery to request a return. Items must be unused, clean, and returned in their original packaging unless they arrived damaged or defective.

Before returning an item

Email your order email, the item name, and the reason for the return to support@woofnpurr.shop. Do not send an item back until return instructions are provided.

Refunds

Approved refunds are returned to the original payment method after inspection. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Final-sale items

Used hygiene and grooming products, personalized items, and gift cards cannot be returned unless defective.